I Want Her To Apologize To Me!

Yo! I had the most craziest day ever at work! I work retail, where basically anything goes. I will never forget the time somebody peed in the fitting room and then WIPED their stankin arse with the clothes! Working in retail you see some nasty stuff that make you change your opinion of the good nature of human beings.

Well today was no different. I am a supervisor (not really a big deal in retail), and one of my duties is to make sure the cashiers have enough change. After being on the register for about 2 or so hours straight I hurried up and booked up off the registers and decided to check the change of one of the associates behind me. It was about 3 or 4 pm, and change had not been checked since about 12 pm. And with the volume of traffic we were experiencing I thought that maybe she was running low on change and because she was new, she might not know that she needed to let me know, "Yo G, I need a pack of ones" or whatever else she might need. So I closed my line up, checked the change of the register next to her, and then proceeded to head over to her register. I stepped into her cubicle the same way I always do when I check change, turned the key, popped the register open and saw that home girl had more than enough money. I told her she was good on change and then proceeded to head over to the registers on the other side of the store.
I was in the cubicle with a male associate, letting him know I was about to check his change so he could make room for me when a middle aged white lady with a green shirt who was standing in his line asked me, "What is your name?" I told her my name and then she asked me, "Can you get me a supervisor?" I told her "Yes ma'am, I am the supervisor." Then she said, "No I want to speak to someone above you." I told her okay, a little caught off key because most customers who find out I am a supervisor let me know what their issue is and if it is more than minimum wage is worth fussing over I call a manager. But this lady blew me off and wanted to speak to my superior so I had a funny feeling she wanted to say something about ME. I looked at her and her duffel bag in her hand and did not recall ringing her up or even coming across her all day long so I was baffled. I had a radio on and could have easily called my manager with the radio but since I saw her in the cut, I opted to walk over to her and let her know I had a feeling this lady wants to say something about me.
My manager walked over to her and I tried to be a little respectful and not eavesdrop to much into the convo but caught bits and pieces of it, including my name. According to my manager, she was mad because I was "rude" to her. When I went to check change I did not say excuse me to her (the customer, on the other side of the counter, who I did not even make any contact with at ALL) when I went into the drawer. My manager told the lady I was checking change and that was the way we checked the change. Then the lady went on to say that she worked at a bank for over 8 years and somebody would never do that to her. They don't do that there. Then this lady wanted me to APOLOGIZE to her for going into the cashier's drawer and not saying EXCUSE ME to her. My manager told her, "No, I will apologize to you, I'm sorry that that happened to you but we do not make associates apologize." This crazy nut then says she is so mad over the "incident" that she wants to return the duffel bag. My manager told her we can't return it up here and she had to go to customer service.
You would think the story ended there wouldn't you...you would be so wrong too.....when she GOT to customer service she was still "upset" and complained to the customer service clerk about her "bad experience," telling her the story all over again. I was right there too lol, cause I was trying to be nosey. My manager passed her while she was walking away from customer service and was still talking about how rude "Ms-gg was to her and ' don't nobody go in my drawer' " ?!?!? She then added on right before she walked away, "and other customers were complaining about her too."
Apparently this lady in known very well in the store and she is known as the "homeless lady" who comes in our store and complains and finds fault in our store every time she shops. Just earlier another black associate asked for a scanner and then the homeless lady said "what did you call me?"
I am sure this will not be my last encounter with her (or other interesting people) and I will be sure to keep you updated with the craziness of my job....